At Chesterton, we have a laser focus on our customers! This job impacts the customer by managing direct customer interactions and assisting with customer order fulfillment to ensure our customers' needs are being met each and every time, and to ensure their continued satisfaction.
We are looking for a resourceful person comfortable at providing exceptional customer service for our manufacturing organization. You will be a passionate customer advocate interested in and capable of learning a complex, vertically integrated, industrial business. You should thrive in a dynamic, fast paced environment, be a team player, enjoy variety and be a tireless and creative problem solver independently and with team collaboration.
A Customer Service Representative is involved in every facet of our business as it relates to sales, i.e., contract review, order entry, logistics, invoicing, issuance of credit as well as working with marketing and other subdivisions of engineering, information technology, quality and environmental to ensure total customer satisfaction. Exceptional communication, interpersonal, and team skills required. A Customer Service Representative needs to be detail oriented and have strong organizational skills. The position requires an ability to directly handle routine and complex, non-routine issues that may require a great deal of time, direct involvement and close interaction with distributors, customers, and end-users
Provide results-oriented full scope Customer Service to end users in a defined geographical area. Ability to fully detail the features and benefits of Chesterton products and policy and procedure. Possess strong problem solving and trouble shooting skills. Ability to be the go-to person for service needs.
Complexity of Duties:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Other Skills and Abilities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, talk or hear and reach with hands and arms. Specific vision abilities required by this job include close vision. Moderate noise (i.e.; computer printers, traffic) exists daily in the work environment.
All of A.W. Chesterton Company employment is contingent upon successfully passing a background check, drug test, and the respective medical surveillance requirements.
Chesterton is an equal opportunity employer M/F/V/D