A.W. Chesterton Company

  • Reliability Technician

    Location US-LA-Baton Rouge
    Posted Date 1 month ago(4/24/2018 2:50 PM)
    Job ID
    1st Shift
  • Overview

    Who We Need:


    You like to travel.

    You have exceptional customer service and your #1 focus is the customer's needs and requirements.

    You're hands-on with the product and like to "fix" things.


    Given these skills, you could work anywhere.  So why not bring your talents somewhere great? 



    How about working at a company:  

    • With 130+ years in US manufacturing, whose business is still growing
    • That is led by successful, strategic, personable leaders who know your name
    • That has a significant global environmental impact with products and services that prevent and reduce industrial pollution
    • That encourages you to dedicate 5% of your on the clock time to career development 
    • That gives you a formal on-boarding program to get you on a fast path to success  
    • That offers tuition reimbursement, a global employee recognition program where you can win gift cards, a mentoring program, a paid volunteerism time-off program, a scholarship program for children of employees and many more!
    • That has people who are fun, smart, engaged and like working together to bring world-class service to our Customers every day

    Check out our formal job description below:


    Job Summary:

    At Chesterton, we have a laser focus on our  customers. This job impacts the customer by providing a direct focus on customer needs and requirements. 


    Provides product and service support for a local customer base in a defined territory in the areas of field service, seal installation, laser alignment, pump assembly, trouble shooting and customer support including customer training.   Work is done primarily in the field.  Position requires extensive travel within the local territory.  May train or assist other employees as required.




    Field Service

    Provide back-up support to sales force and customer base: 

    • Mechanical Seal installation
    • Field service valve work
    • Field service pump repair and installation
    • New pump assembly and installation
    • Laser alignment and vibration analysis
    • Machining of seals and pumps
    • Field service ARC applications
    • Customer Equipment Surveys
    • May, at times, support Chesterton Corporate programs, such as Fixed Fee contracts, PROP reliability programs, etc. 

    Seal Repair & Assembly ( In select Areas)

    Responsible for seal repair including: 

    • Receiving used seals
    • Creating RGR, disassembly, sandblasting, cleaning, and inspecting to Chesterton standards
    • Relap appropriate faces if able
    • Responsible for seal repair inventory and expense item inventory
    • Rework seal components and stage for first QC
    • Assemble, test, package and stage for second QC
    • Reporting of all seal repair service orders, with error management report
    • Proper maintenance of seal repair equipment
    • Work directly with customer service department with inventory ordering, administrative planning, and invoicing of seal repair
    • Assembly of any kited items, pumps, seals, packing sets and custom orders
    • Provide seal repair and product training to other seal repair personnel
    • Communicate regularly with Manager on progress and concerns in the seal repair area 

    Customer On Site Support: 

    • Supports customer requirements for system maintenance and operation.
    • Picks-up parts and repairs or modifies in retail shop.
    • Conducts on site training and or installation of products.
    • Serves as technician in troubleshooting customer seal and pump operation.
    • Supports Direct Sales personnel in customer accounts on manual work requirements.
    • Provides ancillary services.
    • Provides vibration analysis, laser alignment services.
    • Works on system design recommendations.

    Complexity of Duties: 

    • Interface with customer service staff, direct sales force, distributors and end users.
    • Must possess a high degree of organizational skill and attention to detail.
    • Required to concentrate on quality control standards for mechanical seals and pumps.
    • Required to perform specialized technical operations in repair and light machining of mechanical seals and pumps components as well as assembly and disassembly.
    • Required to train and oversee other product technician personnel.
    • Must possess extensive communication skills.
    • Mechanical aptitude essential. 

    Essential Skills:


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Education and/Or Experience: 

    • Trade School and/or Technical Associates Degree
    • 5 years experience within any combination of the following areas:
    • Technical industrial experience
    • Mechanical Seal/Pump assembly and/or product knowledge
    • Mechanical ability and light machining experience
    • Industrial process experience                                   


    • Organization skills and attention to detail
    • Communication and customer service skills
    • Basic math and measuring ability, calibration ability
    • Ability to troubleshoot and problem solve
    • Ability to work in a fast paced environment
    • Ability to lift light to moderate weights
    • Ability to operate a forklift, hoist, hand truck, and basic industrial machines and tools
    • Telephone skills, computer processing, printing and filing
    • Able to write and administrate documents
    • Ability to work predominantly in the field
    • Valid driver’s license required

    Physical Demands:


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, talk or hear and reach with hands and arms. Occasionally required to stoop, crawl, bend, crouch or kneel.  Ability to drive to various locations within the region.  Specific vision abilities required by this job include close and distance vision.  Exposure to high levels of heat or noise may occur while in the customer plant environment.  Ability to lift up to 50 pounds.




    All of A.W. Chesterton Company employment is contingent upon successfully passing a background check, drug test, and the respective medical surveillance requirements.


    Chesterton is an equal opportunity employer  M/F/V/D




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