The Service Engineer is responsible for contributing technical and project engineering expertise to our seal repair activities. and executing the development and dissemination of Seal Condition Reports and Failure analyses. Additional activities will include the performance of inspections, dispositions, repair recommendations, technical support in the execution of the elected repairs, issuing of clear work instructions, quality and CAD work, and making sure customer and internal questions are answered promptly.

The Service Engineer is the recognized technical resource at the repair facility and will engage with recognized technical authorities, internal staff, suppliers and customer personnel as required to ensure the mechanical integrity of the repair & Condition/Failure reporting processes.

Job Model:  On-Site

On-Site positions will require employees to work on-site for each of their scheduled shifts.

• Responsible for the teardown, evaluation and reporting of all Seal Failure Analysis requests

• Own the reporting process for SFA & SCR’s and ensure they are in compliance with Chesterton Engineering standards.

• Serve as key engineering representative within the repair center.

• Issue seal repair recommendations and dispositions

• Responsible for acceptance/rejection of items outside technical tolerances and specifications

• Manage root cause analysis and seal failure analysis efforts within the shop

• Serve as a primary point of contact for technical matters regarding seal repair

• Reverse engineering and CAD modeling of parts as required for seal engineering tasks

• Lead projects involving multiple shop disciplines

• Interface with sales and operations for technical proposals

• Define work scope and cost estimation for engineering services

• Write and review technical reports, memos, and presentations

• Prepare and conduct technical trainings

• Support Quality/Lean initiatives and continuous improvement efforts within the repair shop

• Inspects assembled equipment to ensure proper installation.

• Performs hands-on troubleshooting, service, and repairs.

• Interacts with customers regarding the status of repairs as appropriate.

• Creates and maintains service information in the company database.

• Work is performed with minimal direction in a fast-paced, constantly changing environment.

• Must be able to plan, schedule and arrange own activities in order to accomplish the overall goals and objectives of the business plan.

• Must maintain open communications between the Customer, Chesterton Sales, and the CSS group.

• Contacts are both internal and external, across all lines within the organization, distribution points and customer personnel globally.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong analytical, troubleshooting and program implementation skills.

• Strong working knowledge of pumping system design and troubleshooting.

• Ability to work under pressure, timelines and commitments.

• Strong presentation, interpersonal and communication skills.

• Ability to design and initiate a training curriculum.

• Bachelor’s degree in Engineering required

• 2 -4 years related experience

• Working knowledge of rotating equipment, pumping systems, sealing devices, and pump repair required.

• Must be proactive in working ahead of what tasks/projects are to be completed.

• Must adhere to company policies and procedures

• Ability to work as a team player.

• Ability to manage confidential information.

• Ability to understand and pro-actively respond to the changes in Chesterton’s business strategy.

• Computer skills including: Microsoft Word, Excel, Access, PowerPoint

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, talk or hear and reach with hands and arms. Specific vision abilities required by this job include close vision. Moderate noise (i.e.: computer printers, traffic) exists daily in the work environment.

A.W. CHESTERTON IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

This role is a U.S. based role. If the candidate resides in the desired location of the role, the appropriate pay structure and benefits will be discussed with the candidate before they are formally invited to interview.

Targeted pay range: $75,000 - $85,000/yr.

Chesterton is committed to paying all its employees in a fair and equitable manner. The pay range associated with this position ( $75,000 - $85,000/yr. DOE) is Chesterton's good-faith salary estimate for the presently available position. Several roles at Chesterton are considered “leveled” positions and as such, the company reserves the right to advertise and or hire for this position at appropriate level depending on applicant’s skillset/experience. If the salary range to be offered for a “leveled” based position (I, II, III, etc.) is different than what was advertised on any posting, that range will be discussed with the candidate before they are formally invited to interview.

Hired applicants may be eligible for additional incentive compensation depending on the level and or function of the position which will be discussed with the candidate prior to formal interview. Payments under these programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Please note that the final salary offered for any position will be based on many factors, including but not limited to: candidate qualifications such as education and experience, internal equity, geographical location, and budget. Please note, it is not the company's usual practice to hire near or at the top of a pay range for any position that is available.

Chesterton anticipates the application window closing approximately 45 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require Chesterton to shorten or extend the application window.

All of A.W. Chesterton Company employment is contingent upon successfully passing a background check and the respective medical surveillance

requirements.

Chesterton is an equal opportunity employer  M/F/V/D

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