Responsible for providing an exceptional customer experience while supporting customer requests for orders, quotes, and resolutions. Is involved in every facet of our business as it relates to sales, shipping, order entry, billing, credits, as well as subdivisions of manufacturing and engineering, information technology, quality and environmental. This position requires extensive communication between distributors, customers, and end-users around the world. Has administrative responsibility for day-to-day work. The position requires great communication, interpersonal, teamwork, detail orientation and strong organizational skills.

Job Model:  Hybrid

All fully remote positions will require you to travel on site 2-4 times per month depending upon business needs at your own expense.

Hybrid positions will require employees to work both on-site and remote each week under a schedule that has been determined and agreed upon by you and your manager.

On-Site positions will require employees to work on-site for each of their scheduled shifts.

• Provides support for all types of requests (Quotes, Orders, Information and Resolution).

• Communicates with customers and end-users to support requests.

• Provides quotes, special pricing, logistical information, resolves credit disputes, and other information as requested by customers.

• Acts as the voice of Chesterton to provide request related information from other departments.

• Processes customer requests using Chesterton operating systems.

• Reviews all work for accuracy.

• Provides support for all types of requests (Quotes, Orders, Information and Resolution).

• Communicates with customers and end-users to support requests.

• Provides quotes, special pricing, logistical information, resolves credit disputes, and other information as requested by customers.

• Works under general direction. Must be capable of working independently, and with the team.

• Must possess the ability to continuously learn and apply new information.

• Ability to provide solutions to a variety of problems ranging in complexity.

• Ability to leverage resources while managing the demands of internal/external customers.

• Involved in multiple facets of the business.

• Must be a professional and effective communicator.

• Ability to work under pressure and simultaneously manage multiple demands.

• Ability to adapt to changes in territories, customer specific requirements, company policies and procedures.

• College degree or equivalent

• 2-4 years related experience preferred.

• Experience in customer service, manufacturing, and/or business environments desirable.

• Foreign language skills desirable.

• Must be capable of reading and understanding instructions.

• Must be capable of following a clearly written and described sequence of events.

• Ability to work under pressure and work well with others.

• Basic reading and writing skills.

• Manual dexterity.

• Must be able to work with limited supervision. Supervisory instructions given for special assignments.

• Must be able to work according to written/verbal instructions and procedures which will ensure safety on the job and efficient, effective assembly process.

• Strong commitment and understanding of customer service.

• Great communication skills.

• Very accurate with all facets of your work.

• Ability to learn, demonstrate understanding, apply knowledge into practice and adapt to changes.

• Proficient in the use of computers and navigation of software programs.

• Ability to quickly manage your workload.

• Be a champion for the company brand and initiatives.

• Ability to work under pressure and deliver results (even in tough situations).

• Works well with a diverse group of people.

• Comfortable with complexity.

• Enjoys finding solutions to tough problems and is highly curious.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees assigned to certain tasks within this job may be required to participate in our Medical Surveillance Program. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, talk and hear. Ability to lift up to 25 pounds on a regular basis. Also requires: Repetitive elbow movements, rotating wrist movements, grasping and squeezing. Must be able to move, reach above the shoulders and bend freely. Must be able to adhere to any requirements of the job, and reach with hands and arms. Specific vision abilities required by this job include close vision. Exposure to high temperature and noise levels exists daily in the work environment.

A.W. CHESTERTON IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This role is a U.S. based role. If the candidate resides in the desired location of the role, the appropriate pay structure and benefits will be discussed with the candidate before they are formally invited to interview.

Targeted pay range: $25/hr. - $26/hr.

Chesterton is committed to paying all its employees in a fair and equitable manner. The pay range associated with this position ($25/hr. - $26/hr. DOE) is Chesterton's good-faith salary estimate for the presently available position. Several roles at Chesterton are considered “leveled” positions and as such, the company reserves the right to advertise and or hire for this position at appropriate level depending on applicant’s skillset/experience. If the salary range to be offered for a “leveled” based position (I, II, III, etc.) is different than what was advertised on any posting, that range will be discussed with the candidate before they are formally invited to interview.

Hired applicants may be eligible for additional incentive compensation depending on the level and or function of the position which will be discussed with the candidate prior to formal interview. Payments under these programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Please note that the final salary offered for any position will be based on many factors, including but not limited to: candidate qualifications such as education and experience, internal equity, geographical location, and budget. Please note, it is not the company's usual practice to hire near or at the top of a pay range for any position that is available.

Chesterton anticipates the application window closing approximately 45 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require Chesterton to shorten or extend the application window.

All of A.W. Chesterton Company employment is contingent upon successfully passing a background check and the respective medical surveillance requirements.

Chesterton is an equal opportunity employer  M/F/V/D. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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