Providing Network administration and desktop support for the global network. The individual is generally assigned to a specific facility (i.e. Groveland), but may work temporarily at any facility as needs require. Specific task direction is provided by Supv IT - Help Desk Support, Mgr. IT Technology and Innovation, or Manager, Network and Systems and VP of Information Technology.

Job Model:  On-site

On-Site positions will require employees to work on-site for each of their scheduled shifts.

• Maintain all standard Windows operating systems and workstation operating environments.

• Maintain desktop E-Mail environment.

• Maintain client connectivity to external access environment.

• Maintain client connectivity to Ethernet and Wireless Networking environments.

• Attend network conferences and trade shows as recommended.

• Provide assistance to end users.

• Actively answers Helpdesk calls.

• Actively utilize Helpdesk software.

• Maintain end-user hardware and software.

• Works with minimum supervision, decisions are made based on pre-established policies and procedures.

• Special instructions given for new assignments.

• Higher level of authority necessary when working beyond semi-routine complexity.

• College education, or 1 - 2 years' equivalent experience preferred.

• Experience with PCs, Windows, MS Office, MS Teams, E-Mail, Ethernet, Office 365 and SaaS systems.

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.

• Ability to write reports, business correspondence and procedure manuals.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• A+ certification preferred but not required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. The noise level in the work environment is usually moderate.

A.W. CHESTERTON IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This role is a U.S. based role. If the candidate resides in the desired location of the role, the appropriate pay structure and benefits will be discussed with the candidate before they are formally invited to interview.

Targeted pay range: $26/hr. - $27/hr.

Chesterton is committed to paying all its employees in a fair and equitable manner. The pay range associated with this position ($26/hr. - $27/hr. DOE) is Chesterton's good-faith salary estimate for the presently available position. Several roles at Chesterton are considered “leveled” positions and as such, the company reserves the right to advertise and or hire for this position at appropriate level depending on applicant’s skillset/experience. If the salary range to be offered for a “leveled” based position (I, II, III, etc.) is different than what was advertised on any posting, that range will be discussed with the candidate before they are formally invited to interview.

Hired applicants may be eligible for additional incentive compensation depending on the level and or function of the position which will be discussed with the candidate prior to formal interview. Payments under these programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Please note that the final salary offered for any position will be based on many factors, including but not limited to: candidate qualifications such as education and experience, internal equity, geographical location, and budget. Please note, it is not the company's usual practice to hire near or at the top of a pay range for any position that is available.

Chesterton anticipates the application window closing approximately 45 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require Chesterton to shorten or extend the application window.

All of A.W. Chesterton Company employment is contingent upon successfully passing a background check and the respective medical surveillance requirements.

Chesterton is an equal opportunity employer  M/F/V/D. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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